This
page (together with the documents referred to on it) tells
you the terms and conditions on which we supply any of the
products (Products) listed on our website www.venetialaing.co.uk
(our site) to you.
Please read these terms and conditions carefully
before ordering any Products from our site. You should understand
that by ordering any of our Products, you agree to be bound
by these terms and conditions.
You should print a copy of these terms and conditions for
future reference.
Please click on the button marked "I Accept" at the
end of these terms and conditions if you accept them.
Please understand that if you refuse to accept these terms
and conditions, you will not be able to order any Products
from our site.
INFORMATION ABOUT US
www.venetialaing.co.uk
is a site operated by Venetia Laing Designs Limited (we).
We are registered in England and Wales under company number
05459445 and with our registered office at Wilsons, Steynings
House, Summerlock Approach, Salisbury, Wiltshire SP2 7RJ.
Our main trading address is Hill House,
Appleshaw, Andover, Hampshire SP11 9BS . Our VAT number
is [VAT NUMBER].
SERVICE AVAILABILITY
Our site is only intended for use by people resident in the
United Kingdom. We do not accept orders from individuals outside
those countries.
YOUR STATUS
By placing an order through our site, you warrant that:
You are legally capable of entering into binding contracts;
You are at least 18 years old;
You are resident in the United Kingdom; and
You are accessing our site from that country.
HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
After placing an order, you will receive an e-mail from us
acknowledging that we have received your order. Please note
that this does not mean that your order has been accepted.
Your order constitutes an offer to us to buy a Product. All
orders are subject to acceptance by us, and we will confirm
such acceptance to you by sending you an e-mail that confirms
that the Product has been dispatched (the Dispatch
Confirmation). The contract between us (Contract)
will only be formed when we send you the Dispatch Confirmation.
The Contract will relate only to those Products whose dispatch
we have confirmed in the Dispatch Confirmation. We will not
be obliged to supply any other Products which may have been
part of your order until the dispatch of such Products has
been confirmed in a separate Dispatch Confirmation.
OUR STATUS
We may provide links on our site to the websites of other
companies, whether affiliated with us or not. We cannot give
any undertaking, that products you purchase from third party
sellers through our site, or from companies to whose website
we have provided a link on our site, will be of satisfactory
quality, and any such warranties are DISCLAIMED by us absolutely.
This DISCLAIMER does not affect your statutory rights against
the third party seller. We will notify you when a third party
is involved in a transaction, and we may disclose your customer
information related to that transaction to the third party
seller.
CONSUMER RIGHTS
If you are contracting as a consumer, you may cancel a Contract
at any time within seven working days, beginning on the day
after you received the Products. In this case, you will receive
a full refund of the price paid for the Products in accordance
with our refunds policy (set out below).
To cancel a Contract, you must inform us in writing and return
the Product(s) to us immediately, in the same condition in
which you received them, and at your own cost and risk.
Details of this statutory right, and an explanation of how
to exercise it, are provided in the Dispatch Confirmation.
This provision does not affect your statutory rights.
AVAILABILITY AND DELIVERY
Your order will be fulfilled by the delivery date set out
in the Dispatch Confirmation or, if no delivery date is specified,
then within 30 days of the date of the Dispatch Confirmation,
unless there are exceptional circumstances.
RISK AND TITLE
The Products will be at your risk from the time of delivery.
Ownership of the Products will only pass to you when we receive
full payment of all sums due in respect of the Products, including
delivery charges.
PRICE AND PAYMENT
The price of any Products will be as quoted on our site
from time to time, except in cases of obvious error.
These prices include VAT but exclude delivery costs, which
will be added to the total amount due as set out in our Delivery
Guide [INSERT AS LINK TO SITE'S DELIVERY GUIDE].
Prices are liable to change at any time, but changes will
not affect orders in respect of which we have already sent
you a Dispatch Confirmation.
Our site contains a large number of Products and it is always
possible that, despite our best efforts, some of the Products
listed on our site may be incorrectly priced. We will normally
verify prices as part of our dispatch procedures so that,
where a Product's correct price is less than our stated price,
we will charge the lower amount when dispatching the Product
to you.
If a Product's correct price is higher than the price stated
on our site, we will normally, at our discretion, either contact
you for instructions before dispatching the Product, or reject
your order and notify you of such rejection.
We are under no obligation to provide the Product to you
at the incorrect (lower) price, even after we have sent you
a Dispatch Confirmation, if the pricing error is obvious and
unmistakeable and could have reasonably been recognised by
you as a mis-pricing.
Payment for all Products must be by a banker's cheque drawn
on a UK bank made payable to "Venetia Laing Designs Limited".
OUR REFUNDS POLICY
When you return a Product to us (for instance, because you
have cancelled the Contract between us, or have notified us
in accordance with paragraph 20 that you do not agree to any
change in these terms and conditions or in any of our policies,
or because you claim that the Product is defective), we will
examine the returned Product and will notify you of your refund
via e-mail within a reasonable period of time. We will usually
refund any money received from you using the same method originally
used by you to pay for your purchase. We will usually process
the refund due to you as soon as possible and, in any case,
within 30 days of the day we received your cancellation or
the day we confirmed to you via e-mail that you were entitled
to a refund for delivery of the defective Product.
Products returned by you because of a defect will be refunded
in full, including a refund of the delivery charges for sending
the item to you and the cost incurred by you in returning
the item to us.
Products returned by you within the seven-day cooling-off
period (see paragraph 6.1 above) will be refunded in full,
including the cost of sending the item to You. However, you
will be responsible for the cost of returning the item to
us.
OUR LIABILITY
We warrant to you that any Product purchased from us through
our site is of satisfactory quality.
Our liability in connection with any Product purchased through
our site is strictly limited to the purchase price of that
Product.
This does not include or limit in any way our liability:
For death or personal injury caused by our negligence;
Under section 2(3) of the Consumer Protection Act 1987;
For fraud or fraudulent misrepresentation; or
For any matter for which it would be illegal for us to
exclude, or attempt to exclude, our liability.
We accept no liability for any loss of income or revenue,
loss of business, loss of profits or contracts, loss of anticipated
savings, loss of data, waste of management or office time
or for any indirect or consequential loss or damage of any
kind however arising and whether caused by tort (including
negligence), breach of contract or otherwise, even if foreseeable.
WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or
communications we send to you should be in writing. When using
our site, you accept that communication with us will be mainly
electronic. We will contact you by e-mail or provide you with
information by posting notices on our website. For contractual
purposes, you agree to this electronic means of communication
and you acknowledge that all contracts, notices, information
and other communications that we provide to you electronically
comply with any legal requirement that such communications
be in writing. This condition does not affect your statutory
rights.
NOTICES
All notices given by you to us must be given to Venetia
Laing Designs Limited at venetia@venetialaing.co.uk.
We may give notice to you at either the e-mail or postal
address you provide to us when placing an order, or in any
of the ways specified in paragraph 12. Notice will be deemed
received and properly served immediately when posted on our
website, 24 hours after an e-mail is sent, or three days after
the date of posting of any letter. In proving the service
of any notice, it will be sufficient to prove, in the case
of a letter, that such letter was properly addressed, stamped
and placed in the post and, in the case of an e-mail, that
such e-mail was sent to the specified e-mail address of the
addressee.
TRANSFER OF RIGHTS AND OBLIGATIONS
The contract between you and us is binding on you and us
and on our respective successors and assigns.
You may not transfer, assign, charge or otherwise dispose
of a Contract, or any of your rights or obligations arising
under it, without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise
dispose of a Contract, or any of our rights or obligations
arising under it, at any time during the term of the Contract.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform,
or delay in performance of, any of our obligations under a
Contract that is caused by events outside our reasonable control
(Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening,
omission or accident beyond our reasonable control and includes
in particular (without limitation) the following:
Strikes, lock-outs or other industrial action.
Civil commotion, riot, invasion, terrorist attack or threat
of terrorist attack, war (whether declared or not) or threat
or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence,
epidemic or other natural disaster.
Impossibility of the use of railways, shipping, aircraft,
motor transport or other means of public or private transport.
Impossibility of the use of public or private telecommunications
networks.
The acts, decrees, legislation, regulations or restrictions
of any government.
Our performance under any Contract is deemed to be suspended
for the period that the Force Majeure Event continues, and
we will have an extension of time for performance for the
duration of that period. We will use our reasonable endeavours
to bring the Force Majeure Event to a close or to find a solution
by which our obligations under the Contract may be performed
despite the Force Majeure Event.
WAIVER
If we fail, at any time during the term of a Contract, to
insist upon strict performance of any of your obligations
under the Contract or any of these terms and conditions, or
if we fail to exercise any of the rights or remedies to which
we are entitled under the Contract, this shall not constitute
a waiver of such rights or remedies and shall not relieve
you from compliance with such obligations.
A waiver by us of any default shall not constitute a waiver
of any subsequent default.
No waiver by us of any of these terms and conditions shall
be effective unless it is expressly stated to be a waiver
and is communicated to you in writing in accordance with paragraph
13 above.
SEVERABILITY
If any of these terms and Conditions or any provisions of
a Contract are determined by any competent authority to be
invalid, unlawful or unenforceable to any extent, such term,
condition or provision will to that extent be severed from
the remaining terms, conditions and provisions which will
continue to be valid to the fullest extent permitted by law.
ENTIRE AGREEMENT
These terms and conditions and any document expressly referred
to in them represent the entire agreement between us in relation
to the subject matter of any Contract and supersede any prior
agreement, understanding or arrangement between us, whether
oral or in writing.
We each acknowledge that, in entering into a Contract, neither
of us has relied on any representation, undertaking or promise
given by the other or be implied from anything said or written
in negotiations between us prior to such Contract except as
expressly stated in these terms and conditions.
Neither of us shall have any remedy in respect of any untrue
statement made by the other, whether orally or in writing,
prior to the date of any Contract (unless such untrue statement
was made fraudulently) and the other party's only remedy shall
be for breach of contract as provided in these terms and conditions.
OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
We have the right to revise and amend these terms and conditions
from time to time.
You will be subject to the policies and terms and conditions
in force at the time that you order products from us, unless
any change to those policies or these terms and conditions
is required to be made by law or governmental authority (in
which case it will apply to orders previously placed by you),
or if we notify you of the change to those policies or these
terms and conditions before we send you the Dispatch Confirmation
(in which case we have the right to assume that you have accepted
the change to the terms and conditions, unless you notify
us to the contrary within seven working days of receipt by
you of the Products).
LAW AND JURISDICTION
Contracts for the purchase of Products through our site will
be governed by English law. Any dispute arising from, or related
to, such Contracts shall be subject to the non-exclusive jurisdiction
of the courts of England and Wales.
